Ryan's Currently Unnamed Blog

omg... i hate network solutions with a PASSION! Sorry in advance for the long post.. but this is just too funny...

used to be back in the day they were the only people to register domain names with. And as such, a previous business partner of mine went off and registered a bunch of domain names for our clients. Well, he later fell off the face of the planet and disappeared owing a lot of peopel a lot of money. Good Times.

Even better.. was that one of the clients continued on with us.. and his domain name stayed on this other guys network solution account... to which we had no administrative access.

The domain is coming up and about to expire... So I call the fine people at network solutions and ask them what to do about it. I paid them $35 towards the domain to keep it registered, but they wouldn't give me access to the account. Great.. well.. I bought myself another year.

The following year it came up again for renewal. I called them again and asked them what my options were. They actually suggested first that I continue to pay on the domain, and once the domain it is registered to expires, i can grab HIS old domain name (another $35 for network solutions) and set up email addresses for the administrative emails and I would effectively regain control of the domain.

Sounds like a good plan.. except that that domain had about 4 years left on it. And, I actually needed to make changes to the DNS Servers on my clients domain so I NEEDED to have access to it NOW.. not 4 years from now.

So, their next option was to allow it to expire, and then buy the domain outright. We liked that plan and I called on the DAY that it was supposed to expire to make sure it would go to plan.

It didn't.

That was a year ago in June. Some company called New Artisans, LLC bought it.. and directed it to a page that said it was for sale. The form didn't allow for an offer less then $1,000 to be made. I sent in a form offering $1,000 and saying that i wanted to talk about the domain.. never heard from them. There's some speculation on the internet that New Artisans is somehow in tight with Network Solutions.

So, I called up network solutions after seeing that the domain name IMMEDIATELY switched, and their response was. You lost ownership of the domain and its theirs now. There's nothing you can do.

So.. fast forward one year. Their gamble didn't pay off.. because there aren't many people with Eric's name who are in his profession and need the domain name (leaving it vague just in case someone wants to steal it... since it isn't ours yet.) Anyway, they allowed the domain to expire. That was June 6th. I was expecting that our backorder would kick in and snap it up right away.

WRONG.

Apparently there's a 30-60 day redemption period, which New Artisans was afforded the full 60 days. Just today it flipped to having a status of 'pending deletion' and i called network solutions to see how long it will take for them to release it.

First, I was told that there was no timeframe. This is quite shocking.. since i'm fairly certain that they can't hold onto the domain forever. When asked about this.. they said they indeed have to release it eventually. All I was asking for was a estimated range. I ended up playing some crazy guessing game with them. So.. this could be years before its released? No NO no.. of course not! ok then.. 2 months? no.. it will be before that too.

Ok, a month? 2 weeks? i can't promise you that. Ok, so 2 months it is! No, it will be less then that.

WTF!?!

And to top it all off.. I started by giving the domain name, and my name.. and explaining that the domain is for a client of mine named Eric. (My name's Ryan in case you were confused).

So, about 5 minutes into this conversation, she tries to console me by using my name. A classic sales/support technique to try to establish a relationship with the customer. Except she screwed that up too because she called me Eric. After the 4th time, and once it was clear that I wasn't getting any answers from her, I stopped her and said... 'Will you please stop calling me Eric? I told you my name was Ryan when I first called, and mentioned several times that Eric is my client'

Her response? Oh, I'm sorry, I must have misheard you. But as I was saying, Eric, I don't know.....

At which point I cut her off and said, 'I just told you that my name is NOT Eric and to please call me by my name, RYAN'... and went on to say that this was the kind of service I'd expect if I was paying $5 per domain, but for $35 I'd expect some GOOD service and people who can give me answers and know who they are speaking with. Finally, I explained that this is the exact reason why I avoid network solutions at all costs and have long since moved all my domains away from them.

I then proceeded to end the call by telling her that I know its out of her hands and she's doing the best she can and that I just want to be done with network solutions and have absolutely nothing to do with them.

As if it couldn't get any better.. her response: 'Well, thank you for calling network solutions, is there anything else I can assist you with'

I said, 'uhhh.. no... i guess you haven't heard a word I've said'. Right after I said no, she started her ending speech, 'thank you for calling network solutions and have a good day'. I can only assume that's the end of it because i hung up once I realized she had no clue.

Wow man.. just wow... you can't make this stuff up! I couldn't even find a place to embellish the story..